Moving unified communications (UC) systems to the cloud offers many significant benefits, including augmented security and scalability. However, if the migration is not planned carefully, there can be significant consequences for a business. In this blog post, we outline crucial tips for planning migration so that businesses can enjoy the benefits of UC in the cloud while minimizing risks.
gradual transition is key
Staggering migration, rather than moving everything at once, can be more secure and beneficial. For instance, first move UC technologies for departments that will most benefit from the change. Meanwhile, areas with no pressing need for a cloud-based UC system, such as a company’s call center, can continue to use on-premises systems. This allows users to ease into the new system without experiencing network disruptions that may hamper productivity.
Ensure sufficient bandwidth
Speed and performance issues will inevitably arise, so make sure to cover all the bases before migration. To do this, secure a reliable internet service provider (ISP), check the stability of the internal network, and have a backup plan. Ensuring sufficient bandwidth is a critical point to consider during migration if unstable or slow network connections exist that could pose serious problems. Determine the level of bandwidth needed for the entire business and get it from a reliable ISP.
Do not skip your tests
After transitioning UC to the cloud, additional unexpected issues may occur. Best practice includes testing systems throughout the migration process to soften potentially costly and time-consuming impacts. Whether for voice, data, or video, conduct tests, set benchmarks for performance, and predict future usage patterns.
Immediately act on identified problem points
After going live with a cloud UC system, consider the overall user experience and availability of support for devices, applications, and other components. Are persistent connectivity issues going to cause trouble during conference calls? This and other issues may prove detrimental in the long run, so keep them in mind when deciding whether to keep, enhance, or discontinue a cloud-based UC system. The new system should reduce headaches, not exacerbate them.
Constantly monitor performance and quality
A few issues may arise even after extensive testing. Migrating to the cloud requires planning and a sustainable strategy, especially if an organization is dependent on instant messaging, voice conferencing, or video calling.
You can have a smooth and secure UC cloud migration experience. With our cloud technology and VoIP experience, Roebuck Technologies will ensure the transition is an easy process. Contact us today to learn more.
