Office desk phones are quickly becoming obsolete as many employees work off site. Forward-thinking businesses are using softphones instead of traditional telephony systems for most, if not all, communications. Here are some compelling reasons to start using softphones.
Anytime, anywhere business phone
Softphones like RingCentral are applications that can be run on internet-enabled devices like a smartphone or laptop. By removing the need for a physical handset, users can make and receive calls from any location with an internet connection. Even if employees are working remotely, softphones provide a lot of flexibility. With a softphone app, team members can easily turn personal smartphones into business-level communication tools. Employees with a headset or microphone also can enjoy hands-free calls.
Reduced costs
One of the biggest benefits of using softphones is that they significantly cut costs. Instead of the large up-front investment in installing and maintaining office phone equipment, businesses pay a small subscription fee to get powerful softphone features on mobile devices and computers. The softphone provider covers all costs associated with server and system maintenance. More importantly, softphones transmit communication data over the internet rather than traditional phone lines, eliminating expensive local and long-distance rates. In fact, some softphone providers offer a reduced rate for international calls, while others allow you to make calls for free.
User-friendly interface
Softphones come with an interactive user interface that is easy to learn. Transferring a call to a colleague may be as simple as dragging and dropping the call to their name in the app — there’s no need to dial an extension. To call someone, simply search for the desired profile on a search bar and click the name to initiate a call. To avoid being disturbed while working, users can enable the “do not disturb” mode for specific time frames to redirect incoming calls to voicemail or to the next available person. Softphones also provide incoming call notifications with caller ID and profile information.
High-quality video conferencing
Softphones include the ability to host multiparty video conferences, making it easy to conduct team and company-wide meetings even if people are in disparate locations. Participants can also see important visual cues through body language, making meetings with clients and colleagues more effective and more personal. Some softphone services even allow screen sharing.
Tight integration with enterprise software
Another benefit of softphones is that they can complement existing systems. When softphones are integrated with customer relationship management software, for instance, previous call logs and relevant client information can be reviewed before making a call. This is particularly useful for customer service and sales staff who need contextual information to provide better service to clients.
Softphones are perfect for any business that wants to operate at peak performance. They are intuitive, feature-rich, and cost-effective. If your business doesn’t have this essential communication tool, contact Roebuck Technologies to enhance your communication systems!
