Phone calls are still one of the fastest ways to connect with customers, but rampant scam calls and telesales tactics have made people wary of answering unknown numbers, leaving businesses struggling to make contact. Find out what is behind this shift in behavior and how you can adapt to it. Why customers don’t answer calls […]
Even without being an IT expert, you can improve the security of your Windows PC. From creating stronger passwords to keeping your software up to date, this guide walks you through 10 simple and stress-free ways to boost your Windows security. Use stronger passwords Passwords are often the first and easiest target for cybercriminals. If […]
In our increasingly mobile lives, traditional passwords are a pain point — both cumbersome and insecure. Biometric authentication, such as facial recognition and fingerprint scanning, offers a superior alternative. These advanced methods not only make unlocking devices faster and easier but also significantly more secure. Why passwords are no longer enough The digital age has […]
Mobile devices, while incredibly convenient, also present considerable security risks. This guide covers essential steps that every business should take to keep its mobile devices secure. From using password managers to practicing safe browsing habits by using virtual private networks (VPNs), discover how to fortify your mobile security to prevent unauthorized access to sensitive information. […]
For today’s businesses, mobile devices are more than convenient — they’re essential. They keep teams connected and efficient on the move. But if one device is lost, stolen, or compromised, sensitive company information could be exposed. Follow these practices to protect your company mobile devices. Set strong passwords and use a password manager A solid […]
With the rapid growth of digital communication, businesses are faced with a choice between VoIP and VoLTE. This blog takes an in-depth look at each option, highlighting their individual features and examining their strengths. Explaining VoIP Voice over Internet Protocol (VoIP) revolutionizes how we communicate by using the internet to make voice calls. It converts […]
Microsoft Bookings is an online scheduling tool that lets clients book appointments directly while giving you full control over your availability. With automated confirmations and reminders, it removes the usual back-and-forth of scheduling, making your workflow more efficient. Read on to see how Microsoft Bookings can elevate your business operations. Efficient scheduling Microsoft Bookings optimizes […]
Imagine your internal chats, video meetings, and customer service calls all working together effortlessly. That’s the power of combining Unified Communications-as-a-Service (UCaaS) with Contact Center-as-a-Service (CCaaS) into a single platform. Learn how businesses can leverage this integration to improve efficiency and customer satisfaction, along with tips for a smooth transition. Why combining UCaaS and CCaaS […]
Sticking with legacy IT systems is more detrimental to your business than it seems. From poor system performance to rising maintenance costs, here are eight clear signs that outdated technology is keeping your business from reaching its full potential. Business IT systems are foundational to success. Yet, many companies continue to rely on aging infrastructure […]
Hackers have found a way to send phishing emails using regular office devices such as printers, bypassing security checks. Read this article to learn how this scheme works and the steps you can take to prevent an attack. How do hackers use office devices to send fake phishing emails? Microsoft 365’s Direct Send feature was […]
