Help your remote workforce thrive

Help your remote workforce thrive
img-office365-iStock-6799946561 In this season of social distancing, many businesses are figuring out “on the fly” how to work from disparate remote locations. For businesses whose teams are working from home, providing the right support and tools to employees can significantly improve productivity. To help you get the most out of your remote workforce, follow these practical tips:

Maintain open lines of communication

Look back to when you were still able to manage team huddles in conference rooms or just tap someone on the back to ask a quick question. While the immediacy and convenience of such interactions can’t exactly be replicated remotely, there are online tools to enhance collaboration and help employees stay on top of tasks. We recommend that distributed teams (i.e., teams composed of individuals who are scattered across different locations) keep utilizing the tools used prior to social distancing. Familiar software can help maintain a semblance of normalcy. For example, if your team has been using a project management app like Microsoft Teams, then continue using it. Teams also benefit from augmented interactions using integrated communication platforms so that conversations and discussions still happen, albeit virtually:
  • Quick messages and questions – Agree on a common time period where each individual is reachable via chat apps like the one included in Microsoft Teams. Also, have group channels so that if one person has a question, everyone in a channel benefits from the answer.
  • One-on-one in-depth discussions – Brainstorming, clarifications, and troubleshooting can be done over VoIP using RingCentral or other similar tools.
  • Project delivery and non-urgent messages – Upload submissions or provide updates like accomplishment reports to the entire team via email or project management apps such as Microsoft Planner.
  • Group discussions – Regular video conferencing meetings via apps like Zoom, which is included with a subscription to RingCentral, are useful for discussing issues as a group, addressing one-off questions in bulk, bouncing ideas off one another, and celebrating individual and team accomplishments. More than being good practice productivity-wise, group sessions help break the feeling of isolation that accompany working remotely.

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Create a centralized knowledge base

Also known as a company wiki, this repository of information ought to contain the documentation for important processes in your organization. This resource allows people with questions to research on the wiki first, before asking their supervisor or manager. Microsoft Teams is an ideal platform to create a centralized knowledge base. In addition to documentation, the wiki can have company FAQs, organizational charts, member profiles, and a directory of persons to contact for various work-related concerns.

Set aside time to get personal

Since we’re not robots, office interactions aren’t exclusively about work. However, people will most likely lose those spontaneous moments once they’re practicing social distancing and working remotely. It helps to include non-work items in your meeting agenda from time to time. Start meetings with individuals sharing about their latest personal activities, interests, and milestones. While not as impromptu as random face-to-face interactions, giving people a few minutes to share pieces of their personal lives can alleviate feelings of loneliness or isolation.

Be as transparent as possible

Being in an organization means having a common goal, but work-from-home setups can easily lead staff members to feel out of touch with the company. Providing regular updates on initiatives and progress reports on projects helps employees feel connected and part of a team. Roebuck Technologies provides comprehensive IT support and managed services that align with your business objectives. If you want to implement work-from-home arrangements for your employees but don’t know where to start, contact us to learn more.

Doug Coleman

Doug Coleman

Chief Operating Officer

Doug possesses over 20 years of expertise in corporate finance, information systems, logistics, supply chain management and competitive strategies. He has served in executive management not only for The Roebuck Group, but also Commercial Carrier Corporation, a nationwide transportation and logistics provider. Additionally, he served in senior management at Vology, a global value-added reseller of technology solutions. Doug earned his Bachelor of Science in Chemical Engineering and Master of Business Administration degrees from the University of Florida as well as a Juris Doctorate degree from Stetson University College of Law.